7 replies to this topic

[Radeksgrl]

The Defraggler works great for my hard and external drive. However, once the defrag is completed the computer is completely locked up. I can't open another program or restart, I have to do a hard restart by holding the power button down. Any idea why this is happening? Everything about my computer is the same, except for the addition of Defraggler.

[Shawbee]

I am having the same issue on Windows XP SP3 - I can analyze drives, but when I defrag the whole OS locks up in a strange way. It doesnt "Freeze" but all programs become unresponsive, including explorer.exe. I can use Alt-Tab to switch programs but it doesnt help much, seems to be the only thing you can do aside a hard reset (power button).

Version: 1.11.148

Quick note: my system locks up straight away instead of at the end of the defrag, mentioned above. I am only scanning a local drive.

[hazelnut]

Anything show up in the event viewer?

[MrRon]

Can you confirm if this issue is only present in 1.11?

MrRon

[Radeksgrl]

In the Vista even viewer, under applications, there were tons of errors with the source = CAPI2, Event ID 11. There were also some errors with the source = search, Event ID 3013. I tried to open up systems events, but it gave an error and said the "event viewer cannot open the event log. The data is invalid (13)." I have no idea what any of this means, but I hope it is helpful!

[ishan_rulz]

He is asking you the version of your Defraggler

[Shawbee]

I am going to reinstall v 1.10 to check if it is definately defraggler/this version. Will post results shortly

I run a scheduled Defrag every day at 10am (considering my pc just locked up a few minutes ago GMT 0) I can confirm it has only been an issue since build 1.11.48.

The bug occurs on scheduled defrags and user started defrags.

Checked the event log, USUALLY it doesnt give anything - but one time, explorer.exe crashed - giving the following:

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 24/06/2009
Time: 14:13:52
User: N/A
Computer: *BLANKED*
Description:
Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 65 78 70 6c 6f 72 explor
0018: 65 72 2e 65 78 65 20 36 er.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 35 35 31 32 20 69 6e 20 5512 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

[Shawbee]

Probably not your software - seems to be the same on defraggler 1.10 - ill try using the microsoft defrag - its possibly my system.

Thanks for the replies anyhow