7 replies to this topic

[Talco]

Hello,

After running ccleaner, the HTTP connection (using any browser) is destroyed and brings back a blank page, with no notice.
I've been checking this and the problem seems to be with the Temporary files.
once its unchecked and ccleaner ran there is no problem.
if you check it, it will destroy your internet connection.
the problem seems to be that ccleaner deletes folders (even if they were created within the last 48 hours) in the WINDOWS\TEMP folder.
Avira creates two folders to operate correctly:

AVGUARD_49bb21be (just random)
WEBGUARD

once ccleaner runs and cleans this two folders avira probably blocks the internet / dysfunction.

solution seems to be: to keep also folders which were created within the last 48 hours.

Please fix.
other than that Ccleaner is great!
Tal

[YoKenny]

On my XP Pro system with Avira I looked in WINDOWS\TEMP folder and I do not see any files of those names there and in fact I do not see any file nor Folder called WEBGUARD on the hard drive.

The Internet connection works great as well or I would be real upset if CCleaner messed with that.

[Talco]

YoKenny, on Mar 9 2009, 03:46 PM, said:

On my XP Pro system with Avira I looked in WINDOWS\TEMP folder and I do not see any files of those names there and in fact I do not see any file nor Folder called WEBGUARD on the hard drive.

The Internet connection works great as well or I would be real upset if CCleaner messed with that.

there's numerous posts around the net regarding this issue.

I should have mentioned versions:
ccleaner v 2.17.853
avira premium security suite , product version 8.2.0.252

with web guard activated.

Keeping two folders does not mean messing with the program.

ty
Tal

Attached Files

•  screenshot.jpg   43.38K   6 downloads

[hazelnut]

I find it surprising that avira's temp files are not in c\documents and settings\all users\application data\temp

[DennisD]

Hi tal, and welcome to the forum.

I don't use Avira, so can't comment on it, but you could simply exclude those folders in CCleaner\Options\Exclude\Add File or Folder.

[YoKenny]

Talco, on Mar 9 2009, 12:27 PM, said:

there's numerous posts around the net regarding this issue.

I should have mentioned versions:
ccleaner v 2.17.853
avira premium security suite , product version 8.2.0.252

with web guard activated.

Keeping two folders does not mean messing with the program.

ty
Tal

I'm using V8.02.00.107 on my XP Pro system with Avira Premium which is the latest non-beta release.

I do not like software based firewalls as they seem to mess up too much.

Have a look at the Avira forum in the Suite area to see all the problems the firewall is causing:
http://forum.avira.com/wbb/index.php?page=...amp;boardID=131

[Talco]

thanks for the reply's...

the thing is that during my search for solution I found numerous posts of desperate ppl looking for a solution, so I thought that this issue should be addressed widely and not individually for me

if I exclude the webguard folder its still erased, this happens due to the fact that the folder is empty.

my solution was to include a blank text file inside the folder.

thanks for the help,
still hoping that the developers will address this issue since its absolutely troubling. it requires restart in order to fix the internet connection. (or avira restart or creating WEBGUARD folder in windows\temp).

Tal

[Talco]

who should fix that issue?
Avira? Piriform?