1 reply to this topic

[Rorschach112]

Welcome to Piriform.com

Before we can help you, we need you to help us by completing the following procedure.


Step #1

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish, so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked , and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy & Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

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Step #2

Download OTL to your Windows Desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• When the window appears, underneath Output at the top change it to Minimal Output.
  
• Check the boxes beside LOP Check and Purity Check.
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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Then go to the Malware Removal forum here and post your MBAM and OTL logs in a topic there. If you know the name of your infection put this in your topic title. Please do not make multiple topics as this will waste helpers time, have some patience as your log will get handled eventually.

If you don't follow the steps in this topic and go straight to the Malware Removal forum, our first reply will be to send you back here. These steps are designed to help fix a lot of cases and get important things done from the start, it will save us all time.


Warning :

DO NOT follow advice from a topic other than your own. Other topics may have similar problems but please do NOT follow the advice given. Doing so will/can cause your PC some damage. ALL PC's have different situations. I cannot and will not stress this any more.

DO NOT run any tools used on the forum here unless instructed to by a helper, otherwise you may damage your PC

DO NOT attach the logs, please post them in your topic.


Peer-to-peer programs/cracks/keygens/warez :

Downloading cracks and keygens from p2p programs ( Limewire, eMule, uTorrent ) is the most common way of how people get infected. We do not support the use of illegal software, that is why if you wish to get help on the forums, ALL p2p programs, cracks and keygens must be removed before posting. Failure to do so will result in your helper refusing to help you until they are completely removed.

If you download cracks you will get infected, that is a guarantee. We wont be here to help you every time, users who keep getting infected from using p2p programs will have to reformat, so use some common sense and avoid illegal software as they always contain spyware. It just isn't worth it.


Regards,
The Piriform Staff

[SpySentinel]

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