7 replies to this topic

[Canary]

A friend of mine has a laptop on to which I have successfully downloaded CCleaner, SuperAntiSpware, Spyware Blaster and AVG Version 8.0.

All of them installed correcty first time, and the internet is up and running, so I know there is no connection problem. But for some reason, none of the programs I have downloaded will allow me to install any updates.

I have done a little bit of research and it was suggestd to me that perhaps there is a firewall problem. But even when I turn the Windows firewall off, the programs won't accept updates.

Does anyone have any ideas?

Thanks,
Canary.

[Andavari]

Possible hardware firewall built into the modem, a misconfiguration in Internet Explorer's security settings, or a computer that was previously infected and has LSP issues or a hijacked HOSTS file, etc.

[Canary]

Andavari, on Jan 5 2009, 10:15 PM, said:

Possible hardware firewall built into the modem, a misconfiguration in Internet Explorer's security settings, or a computer that was previously infected and has LSP issues or a hijacked HOSTS file, etc.

Thanks, Andavari.

Would a Hijack This log be likely to spot the problem?

Canary

[hazelnut]

Can you update if you use safe mode with networking?

[Andavari]

Canary, on Jan 6 2009, 04:43 AM, said:

Would a Hijack This log be likely to spot the problem?

Maybe. If anything a HJT log could either find that malware is the cause, or rule out malware being the cause if the system is clean.

[Canary]

hazelnut, on Jan 6 2009, 11:02 AM, said:

Can you update if you use safe mode with networking?

Hi Hazelnut - I'm sorry, I'm not sure what that means!

C

[Canary]

Andavari, on Jan 6 2009, 11:34 AM, said:

Maybe. If anything a HJT log could either find that malware is the cause, or rule out malware being the cause if the system is clean.

Should I post a log here or in the Hijack This log forum?

C

[Andavari]

Hazelnut means when you go to boot into Windows Safe Mode and choose the Networking support option can you then update while in Safe Mode.

Canary, on Jan 6 2009, 07:02 AM, said:

Should I post a log here or in the Hijack This log forum?

HJT log forum of course.