8 replies to this topic

[bill.hart126]

My O.S. is Windows XP PRO. I have a Dell AIO A940 printer. Dell claims that my printer will not print due to CCleaner use, which somehow turns off my printer spooler (when I access "Services", sure enough the print spooler is turned off as well as 2 dependencies files that are needed are turned off), makes my computer believe the printer driver/s are not installed (when I go to reinstall them I am told those files already exist, so - to make sure I click on overwrite and just let it reinstall them) and finally tells me I am missing a particular dll file (when I use "search" I find the file in 2 separate locations and I then type in the address where it is located) and this will make the printer work fine, at least until I run CCleaner again.

Does anyone have a clue so this computer novice can get his printer to work again, permanently??

Thanks.

[Disk4mat]

CC dosent affect system services or change settings in that regard. Another user is having trouble with a Dell printer over here: http://forum.pirifor...showtopic=18103

Are you using the registry cleaner in CC? Or just the file cleaner? So the spooler service is ending after running CC? Have you looked at the event viewer to see why the service stopped?

How to view and manage event logs in XP
http://support.microsoft.com/kb/308427

[YoKenny]

I can testify that CCleaner does not affect the Print Spooler service operation.

Make sure that the service is set to Automatic so that it starts with Windows.

I prefer Event Log Explorer™ to look at event logs:
http://www.eventlogxp.com

You can get a free personal non-commercial use license:
http://www.eventlogx...ee-personal.php

Make sure that User Profile Hive Cleanup Service is installed and running:
http://www.microsoft.com/downloadS/details...;displaylang=en

[grover]

I posted earlier this week with the same exact problem. Dell couldnt figure it out and said it couldnt be the CCleaner. I have a dell printer as well......they tried to troubleshoot it the first time , but I ended up just reinstalling the driver. I dont print from this laptop often, but its rather annoying to have to reinstall the driver each time I need to print.

Im not using the registry cleaner, are you?

YoKenny, on Oct 2 2008, 07:19 AM, said:

I can testify that CCleaner does not affect the Print Spooler service operation.

Make sure that the service is set to Automatic so that it starts with Windows.

I prefer Event Log Explorer™ to look at event logs:
http://www.eventlogxp.com

You can get a free personal non-commercial use license:
http://www.eventlogx...ee-personal.php

Make sure that User Profile Hive Cleanup Service is installed and running:
http://www.microsoft.com/downloadS/details...;displaylang=en

[grover]

here is what I found using event viewer. I have no clue what it means. Any help would be much appreciated. Thank You


The document [url="https://ev3.ev"/ev69/se/Ord[/url] owned by failed to print on printer Dell Photo AIO Printer 922. Data type: LEMF. Size of the spool file in bytes: 1396261. Number of bytes printed: 1396261. Total number of pages in the document: 3. Number of pages printed: 0. Client machine: \\ Win32 error code returned by the print processor: 126 (0x7e).

[YoKenny]

Does the printer work OK printing local files like a document in My Documents?

[Nergal]

grover, on Oct 2 2008, 07:57 PM, said:

here is what I found using event viewer. I have no clue what it means. Any help would be much appreciated. Thank You


The document [url="https://ev3.ev"/ev69/se/Ord[/url] owned by failed to print on printer Dell Photo AIO Printer 922. Data type: LEMF. Size of the spool file in bytes: 1396261. Number of bytes printed: 1396261. Total number of pages in the document: 3. Number of pages printed: 0. Client machine: \\ Win32 error code returned by the print processor: 126 (0x7e).

Grover and bill.hart126 what we're actually looking for is something like this:

Quote

Log Name: System
Source: Service Control Manager
Date: 10/3/2008 11:03:21 AM
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: XXXX.XXXX.local
Description:
The Print Spooler service entered the stopped state.

with the time being the same time that you ran CCleaner (the important parts are in red btw)
or ANY Level: error or Level Warning

Quote

Log Name: System
Source: Service Control Manager
Date: 10/3/2008 9:06:27 AM
Event ID: 7009
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: XXXX.XXXX.local
Description:
A timeout was reached (30000 milliseconds) while waiting for the Windows Media Center Receiver Service service to connect.

[grover]

Nergal,

where can i find the info that you need? Im really confused.

Yes, I was trying to print something from my documents.......a word file. :-/

Thanks everyone.

Nergal, on Oct 3 2008, 05:10 PM, said:

Grover and bill.hart126 what we're actually looking for is something like this:

with the time being the same time that you ran CCleaner (the important parts are in red btw)
or ANY Level: error or Level Warning

[hazelnut]

If you are XP the event viewer can be found by

start
control panel
administrative tools
event viewer

If you double click the application logs first and look for an error at the time it happened, double click it, and it will show some info. There are two little piece of paper icons there which will copy the info if you click on them, and then you can paste it here.

hope this helps