1 reply to this topic

[aggiser]

had Norton antivirus but I let it get out of date and ended up with some malware. I tried AVG and then followed it up with CCleaner. (have used CCleaner several other times with good success, but this is the first time I've used AVG)

After the restart I couldn't connect to internet. My provider tech support took me through the internet explorer update to try and repair it. Didn't work so I have no internet connection.

I found the Malware Removal instructions but without the internet it appears that I will have problems completing some steps. I can download the various software programs on another computer and transfer them to my desktop. But Steps 2A and 3 both seem to need an active internet connection.

How do I get the most current updates to complete the Malware Removal instructions?

[__RiP_ChAiN_]

Hello aggiser,

Quote

had Norton antivirus but I let it get out of date and ended up with some malware. I tried AVG and then followed it up with CCleaner. (have used CCleaner several other times with good success, but this is the first time I've used AVG)

After the restart I couldn't connect to internet. My provider tech support took me through the internet explorer update to try and repair it. Didn't work so I have no internet connection.

Chances are it was AVG that caused this issue, not CCleaner that cause your computer not to boot. If I'm going to help you I need to know a couple of things first, such as which operating system you're using, and if it has service packs installed.