If you can't get any help from the manufacturer or by googling then I would suggest this. For computer problems of any kind I would recommend
this forum.
It has sub forums for
Operating Systems
Windows 95/98/ME, Windows XP Home and Professional, Windows NT/2000/2003, Windows Vista, Linux & Unix, Apple/DOS/PDA/Other.
Hardware
Internal Hardware, External Hardware, System Building and Upgrading.
Software
Business Applications, Games, All other Applications, Tips and Tricks, Graphics Design and Photo Editing, Audio and Video, Programming.
Internet & Networking
Web Browsing/Email and Other Internet Applications, Networking, Web Site Development.
Security
AntiVirus, Firewall and Privacy Products and Protection Methods, Windows Defender, Am I infected? What do I do? Breaking Virus & Security News, Security Updates, HijackThis Logs and Malware Removal, Spyware and Malware Removal Guides and Reading Room.
Bleeping Computer Applications and Guides
Tutorials, Windows Startup Programs Database, Mini guides and how-tos - Simple answers to common questions.
General Topics
General Chat, Introductions, New User Orientation, The Speak Easy, Forum Games, News, Photo Albums, Images, and Videos, Bleeping Computer Announcements, Comments, & Suggestions, Tests and Scribbles.
I've been a member there for 18 months and its very good but they don't like you mensioning CCleaner I've been told off for doing that. They don't promote any type of registry editing. I have to PM each individual with the CCleaner and Recuva info.