31 replies to this topic

[Stroby]

Hello
As said in topic I need help with my windows media player (11) basically it doesn't work, for mp3 files it doesn't play sound for wmv I don't get picture or sound and on AVI I get picture and no sound, recently websites have stopped recognising my WMP plug-in for firefox and when I do view videos online using IE 7 I often just get sound and no picture, so in essence nothing works as it should. I have tried rolling back the installation then reinstalling but unfortunately it doesn't seem possible to full remove WMP for a clean reinstall due to it being a windows component, I'm guessing its missing or broken codecs but I have no idea how to fix these, please help.

--Misc. Info--
Windows XP SP2
Dell dimension 5100
Pentium 4 CPU 3 GHz
1.5 GB RAM
if any more information would be useful please just ask for it

[hazelnut]

Do you get any error messages at all when you try to play avi files or mp3 files?

Also a lttle read here may give you a few clues

http://support.micro...hoot_wmp11_more

[Stroby]

hazelnut, on Jun 10 2008, 01:04 PM, said:

Do you get any error messages at all when you try to play avi files or mp3 files?

Nope I don't get any error messages it seems to think its working as it should despite its blatantly not doing so.

[Stroby]

I dont think anyone is reading this but I have reinstalled all codecs and still no change

[YoKenny]

Have you contacted Dell support?

Have you tried the Dell forum?
http://www.dellcommunity.com/supportforums...rd.id=dim_audio

[Talldog9]

Try Sherlock to find broken codecs

Maybe try uninstalling version 11, then install 10, reboot, uninstall 10, reinstall 11. reboot

Do alternative directshow players play the files that won't play in wmp? Be sure to temporarily disable any internal filters etc. on the player (MPC, Zoom, etc.)

Try playing the files in the old 6.4 wmp (Run->mplayer2)

[Stroby]

Well it seems I have no broken codecs according to sherlock. I did what you suggested and rolled back to WMP10 (which also didn't work) and then reinstalling WMP11 but it didn't have any effect. I often use other player such as winamp and iTunes these don't fix or display the problems them selves. Interestingly the 6.4 WMP worked but how can I carry this over to WMP 11?
I belive this to be my Problem (I receive no error messages) I have followed their steps and still no change.

Quote

Have you tried the Dell forum?

No I haven't yet but I will now

[Talldog9]

install k-lite mega codec pack, maybe it'll jar something
Does the event log show anything about wmp while trying to play files?

[Stroby]

Talldog9, on Jun 17 2008, 03:19 PM, said:

install k-lite mega codec pack, maybe it'll jar something
Does the event log show anything about wmp while trying to play files?

No that didn't work, and what event log?

[Andavari]

Just throwing you out a bone here and although it doesn't fix the WMP 11 issue you could try VLC Media Player. VLC Media Player doesn't need any installed codecs to work properly, and even stuff it doesn't have registered as a file type can be dragged onto it and it may play it.

[Talldog9]

Control panel->administrative tools->event viewer

look at the 'application' possibly the 'internet explorer' or 'system' areas for any wmp errrors during attempted playback times, if found right click->properties for more info. maybe it'll produce some type of error code.

[Stroby]

In applications I have a lot of errors from "MsiInstaller"
In security nothing of interest
In system I have a lot of errors from "Service control manager"
In ACEEventLog Nothing of interest
And internet explorer is blank which isn't a surprise because I use Firefox (yay firefox 3)

[YoKenny]

Stroby, on Jun 18 2008, 07:37 AM, said:

In applications I have a lot of errors from "MsiInstaller"
In security nothing of interest
In system I have a lot of errors from "Service control manager"
In ACEEventLog Nothing of interest
And internet explorer is blank which isn't a surprise because I use Firefox (yay firefox 3)

I investigate MsiInstaller errors as that means an install failed
Security usually has nothing of interest but my XP Home system accumulates a lot of those events but the XP Pro system does not
Service control manager errors should be investigated
Application error events should be investigated if they occur
Internet Explorer events always seem to be blank even though I use IE7

I like Event Log Explorer:
http://www.eventlogxp.com

Why not copy-n-paste an error event from the MsiInstaller failure here.

By the way Google will provide lots of information on Event log entries.

[Stroby]

sorry I made a mistake there the MsiIstaller is showing warnings not errors

[YoKenny]

Stroby, on Jun 18 2008, 08:05 AM, said:

sorry I made a mistake there the MsiIstaller is showing warnings not errors

Please post an example.

By the way, do you see UPHClean events?

Type: Information
Date: 6/18/2008
Time: 3:07:47 AM
Event: 1001
Source: UPHClean
Category: None
User: N/A
Computer: IBMKS1
Description:
User profile hive cleanup service version 1.6.30.0 started successfully.

[Stroby]

attached is a screenshot

Attached Files

•  event_viewer.png   85.71K   4 downloads

[hazelnut]

Can you right-click on the 1001 and 1004 event error and copy what it says about each. I'm sure Yokenny will find this useful.

Meanwhile have a peek here at your errors

http://msdn.microsof...560(VS.85).aspx

If you follow the link under remarks for your event id, it gives a tiny bit more info on why this might happen.

[Stroby]

ok as requested here are the properties of both 1001 and 1004

Attached Files

•  1001.png   30.93K   4 downloads
•  1004.png   32.22K   3 downloads

[hazelnut]

A thread here about this although I don't know if this has anything to do with your WMP11 problem

http://forums.logitech.com/logitech/board/...96&nobounce

[Stroby]

unfortunately that's a dead thread and the problem doesn't seem to have been resolved in that case