4 replies to this topic

[PeteH]

1st time here so if I fail to provide all the necessary info please excuse

Using Recuva 1.13.304

Windows XP SP3 - Intel Celeron 2.00Ghz CPU - 256Mb RAM

Does a standard scan of C:|drive in seconds but finds no files, when I choose the deepscan option it gets to 2% then crashes

Crash info window shows as below

Error signature
AppName: recuva.exe AppVer: 1.13.0.304 ModName: recuva.exe
ModVer: 1.13.0.304 Offset: 000466d9

Windows says the following error report would be sent – but when I go to the location – it is not there!

C:\DOCUME~1\Dad\LOCALS~1\Temp\cf75_appcompat.txt

A .dmp file is saved to the folder but system doesn't know what program to use to open it

That's all the info I have

Thanks

Pete

[PeteH]

Just had anotehr thought and not sure if it's relevant.

After scanning online and finding MANY recovery software packages, I noted the majority spoke of not installing the program to the same drive as the one you want to scan for deleted files.

I am running the program from a 1gb pen drive

[lore]

First TY to Piriform for making awesome software

Unfortunately there seems to be a bug causing the deep scan feature to crash when scanning the system partition:

Quote

Executable search path is:
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Sun May 11 09:51:10.000 2008 (GMT-4)
System Uptime: not available
Process Uptime: 0 days 0:01:06.000
........................................
The call to LoadLibrary(ext) failed, Win32 error 0n2
"The system cannot find the file specified."
Please check your debugger configuration and/or network access.
The call to LoadLibrary(uext) failed, Win32 error 0n2
"The system cannot find the file specified."
Please check your debugger configuration and/or network access.
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(c18.e50): Access violation - code c0000005 (first/second chance not available)
eax=01400000 ebx=01747188 ecx=00000007 edx=7c90e4f4 esi=01747160 edi=017471b8
eip=7c90e4f4 esp=00fedf60 ebp=00fedf70 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
ntdll!KiFastSystemCallRet:
7c90e4f4 c3 ret

http://www.dumpanalysis.org/blog/index.php...tsystemcallret/

Some info: Recuva v1.13.304, XP Pro SP3, User account running Recuva as Administrator, Eset Smart Security.

BTW I successfully scanned my data partition with deep scan even though that is the same partition I was running Recuva from.

[PeteH]

Well - this was a really worthwhile exercise joining the forum and asking for help !

12 days and the only reply I've had is someone else adding their problem in my post

I guess that means no-one actually knows the answer to the widespread deep scan crash problem then!

[MrRon]

Have you tried downloading the latest version (1.14)?


MrRon