27 replies to this topic

[LEEnoble]

What are these people ranting on about? I've never had a problem with CCleaner

http://www.webuser.co.uk/cgi-bin/forums/sh...ew=&sb=&o=&vc=1

[DjLizard]

That's ridiculous. I use the issues tab constantly, 3 or 4 times in a row on every machine I work on all week, every week. His problems probably stem from his own ignorance on the matter. If there are bugs, they should be reported, but instead, they choose to warn the universe that CCleaner's applications and issues tabs are the roots of all evil. I don't get it at all.

[TwistedMetal]

Quote

We have also been concerned about some of the latest editions added under the "Applications" tab as it's not entirely clear what exactly the program is cleaning. Some users across the net have complained of Firefox issues after using the utility's Firefox cleaning function and the Spybot & Ad-Aware cleaning features are less than clear.

Firefox, they are probably running CCleaner while Firefox is open. This is easy to correct...

Spybot & Ad-Aware cleaning features are less than clear, that's just bull@#$! right there.

#1. CCleaner's cleaning on them applications is just common cleaning standards.
#2. You can always open up any of the ini's and see what it cleans.

Quote

We recommend Webusers uncheck all boxes under the 'Applications' and 'Issues' tabs and let Crap Cleaner get on with doing the excellent job most of us use it for. Namely, cleaning out temp files and surfing history.

Uncheck all boxes under 'Applications'. That's just retarded, even a user with basic Windows knowledge could see none of the entries cleans "required" application files. Just common log, MRU's, and backups that are useless.

I have no reason to lie nor am I just saying this because I am a Moderator. I became a Moderator because I liked CCleaner and wanted to help anyway I can.

The only box you should uncheck is MS Office if you use it alot or have custom settings.

As for Issues, yes it does have it's corks. It sometimes does find registry keys that are vaild, just look over them. If you are unsure, just unselect it. You should always back up your registry before using any registry cleaning program anyways.

I just don't think they even took the time to actually see what it cleans nor do I think they even have any basic knowledge of the programs they use or Windows.

I will put it this way, you give me an application I have never used before and I will have CCleaner cleaning all traces of using that program (if possible).

They have no knowledge of Windows or the applications they use. They are entitled to their own opinion, as am I. But, I love the way people say CCleaner crashed or messed up my system, or something along them lines. They never have any details on what caused it, (if it even was CCleaner). We have not received any posts saying any of the problems stated on they are saying.

There are some really smart pc techs on this forum that use this program for work related and never has it caused any of the problems stated.

Do as you wish.....

[MrG]

You generally get a few posts like that from competitors who try to "put down" other software without giving specific reasons.

[Andavari]

Quote

A much safer alternative is to use the Windows based Disk Cleanup function available by clicking on Start > Run and typing cleanmgr into the run box.

Windows Disk Cleanup is the reason there are such programs as CCleaner, hence Windows Disk Cleanup isn't very useful and doesn't do squat compared to CCleaner.

I don't see how anyone including PC newbies could use CCleaner incorrectly since it's so intuitive and doesn't require any in-depth computer knowledge to effectively clean a system with it. And no CCleaner doesn't wreak havoc with the system registry, nor does it break Windows!

[chuckarin]

TwistedMetal, on Jun 23 2005, 10:08 PM, said:

Firefox, they are probably running CCleaner while Firefox is open. This is easy to correct...

Spybot & Ad-Aware cleaning features are less than clear, that's just bull@#$! right there.

#1. CCleaner's cleaning on them applications is just common cleaning standards.
#2. You can always open up any of the ini's and see what it cleans.
Uncheck all boxes under 'Applications'. That's just retarded, even a user with basic Windows knowledge could see none of the entries cleans "required" application files. Just common log, MRU's, and backups that are useless.

I have no reason to lie nor am I just saying this because I am a Moderator. I became a Moderator because I liked CCleaner and wanted to help anyway I can.

The only box you should uncheck is MS Office if you use it alot or have custom settings.

As for Issues, yes it does have it's corks. It sometimes does find registry keys that are vaild, just look over them. If you are unsure, just unselect it. You should always back up your registry before using any registry cleaning program anyways.

I just don't think they even took the time to actually see what it cleans nor do I think they even have any basic knowledge of the programs they use or Windows.

I will put it this way, you give me an application I have never used before and I will have CCleaner cleaning all traces of using that program (if possible).

They have no knowledge of Windows or the applications they use. They are entitled to their own opinion, as am I. But, I love the way people say CCleaner crashed or messed up my system, or something along them lines. They never have any details on what caused it, (if it even was CCleaner). We have not received any posts saying any of the problems stated on they are saying.

There are some really smart pc techs on this forum that use this program for work related and never has it caused any of the problems stated.

Do as you wish.....

<{POST_SNAPBACK}>

I don't see a box for MS Office - we use it regularly and don't need problems. Could you be more specific? Thanks!

[TwistedMetal]

More specific on what, MS Office?

[chuckarin]

TwistedMetal, on Jun 24 2005, 02:55 PM, said:

More specific on what, MS Office?

<{POST_SNAPBACK}>

Sorry I wasn't clear! I don't see a box labelled "MS Office" to uncheck - which MS box/es are significant? Just want to follow your suggestion - you know better than I, for sure! Thanks for being there.

[TwistedMetal]

Ok, before anything bad starts. Please read!

Everyone is entitled to their own opinion and yes... My post was kind of harsh and I apologize, I was just mad at the time.

If any flaming starts between CCleaner and Web User. This thread will be deleted immediately. If you post, post in a nice and non rude manner. This is the only warning!

[TwistedMetal]

chuckarin, on Jun 24 2005, 02:08 PM, said:

Sorry I wasn't clear! I don't see a box labelled "MS Office" to uncheck - which MS box/es are significant? Just want to follow your suggestion - you know better than I, for sure! Thanks for being there.

<{POST_SNAPBACK}>

Cleaner > Applications > Applications, if you don't have MS Office listed then you have nothing to worry about. It doesn't do any harm to Office or deletes documents or anything like that. It's that if you have custom settings or custom toolbars in Office it will go back to the default settings. Several people don't like the way CCleaner does the cleaning on Office, but this is the only way to clear the recent opened list.

[chuckarin]

TwistedMetal, on Jun 24 2005, 03:22 PM, said:

Cleaner > Applications > Applications, if you don't have MS Office listed then you have nothing to worry about. It doesn't do any harm to Office or deletes documents or anything like that. It's that if you have custom settings or custom toolbars in Office it will go back to the default settings. Several people don't like the way CCleaner does the cleaning on Office, but this is the only way to clear the recent opened list.

<{POST_SNAPBACK}>

Thanks a lot! (And your first post was not even "kind of" harsh if judged by what is seen elsewhere, in forums, on the web.)

[John McKenna]

Hello CCleaner people. I'm the author (or should I say 'retard'?) of the Webuser thread.

First of all I'd like to point out that despite my apparent 'ignorance' of the program in question, I've been using CCleaner myself for nearly a year and I'm a firm favourite of it's use. However, the warning to the Webuser readers (baring in mind the site's members are generally novice users) was on the back of a discussion in a hidden Security Experts forum at Bleeping Computer? (one of the nets foremost computer help sites). The issue was raised by several experts who know far more about computers than I ever will and who's opinion I take note of. My own background is strictly one of Security and malware removal just to get that straight from the off. I'm not concerned with stripping computers down so they run at optimum performance like many of the forum mainstays here 'seem' to be but mearly the safe removal of viri and spyware.

When the issue of CCleaner was originally raised, I was as surprised as most but preferred to air on the side of caution. The Security Experts on both Webuser and Bleeping had been advocating CCleaner's use for a long time but issues were being raised about certain aspects of the program (sorry I cannot provide links). I trust the authors of the information I was reading and I don't believe they had an interest in any competitors software). As I revealed at the start, my background is one of Security (not programming) so when acting as a Moderator of Security forums I believe I acted with my own readers interests in mind.

DjLizard, on Jun 24 2005, 04:46 AM, said:

That's ridiculous.  I use the issues tab constantly, 3 or 4 times in a row on every machine I work on all week, every week. His problems probably stem from his own ignorance on the matter.

Registry cleaning tools should be treated with caution at all time regardless of the software title. Due to the issues I'd seen raised, I prefered to warn our novices until I was happy the issues were either ironed out and/or proved unfounded. As someone who has a direct impact on the well being of malware victim's machine's, I don't consider I posted without thought. I did after all request "regulars (ie computer literate) take extra care with which default options they retain".

DjLizard, on Jun 24 2005, 04:46 AM, said:

If there are bugs, they should be reported, but instead, they choose to warn the universe that CCleaner's applications and issues tabs are the roots of all evil.  I don't get it at all.

If the appropriate forum had been here I may well have done that but from what I remember, the relevant soapbox was not present at the time (note the date of my original post please). A quick search on the CCleaner forum reveals only a few threads prior to my own warning. The first in the Bug Reporting Forum was: Problem with registry (5/5/05) which recieved no replies. The other one I found was in the CCleaner Discussion Forum: error with registry issues (27/4/05) <--Unfortunately you won't be able to view this topic as it's been deleted.....

TwistedMetal, on Jun 24 2005, 05:08 AM, said:

Spybot & Ad-Aware cleaning features are less than clear, that's just bull@#$! right there.

#1. CCleaner's cleaning on them applications is just common cleaning standards.
#2. You can always open up any of the ini's and see what it cleans.

Uncheck all boxes under 'Applications'. That's just retarded, even a user with basic Windows knowledge could see none of the entries cleans "required" application files. Just common log, MRU's, and backups that are useless.

Are Spybot and Ad-Aware backup logs useless? What happens when one of these programs makes a booboo and removes something it shouldn't have? Both are excellent but accidents do happen. I don't believe CCleaner has any business deleting these log files (especially without specific instructions/reasons for doing so. I can't find any explanation about these on your forums....

TwistedMetal, on Jun 24 2005, 05:08 AM, said:

As for Issues, yes it does have it's corks. It sometimes does find registry keys that are vaild, just look over them. If you are unsure, just unselect it. You should always back up your registry before using any registry cleaning program anyways.

So my warning has some legitimacy in your own words and in a perfect world, users (even novices) would check every registry issue found (and understand it) but in reality that's not the case. If you think otherwise you're just kidding yourself. It's only when people run into problems that folk start to question the integrtity of applications they know and trust.

TwistedMetal, on Jun 24 2005, 05:08 AM, said:

I just don't think they even took the time to actually see what it cleans nor do I think they even have any basic knowledge of the programs they use or Windows.

Hopefully my comments so far will go some way to helping you understand how this comment is a little unfounded.

TwistedMetal, on Jun 24 2005, 05:08 AM, said:

I will put it this way, you give me an application I have never used before and I will have CCleaner cleaning all traces of using that program (if possible).

As I said previously, I'm not concerned with performance issues, just Security. Your comment here goes a long way to explaining our different angles in reading this issue.

TwistedMetal, on Jun 24 2005, 05:08 AM, said:

They are entitled to their own opinion, as am I. But, I love the way people say CCleaner crashed or messed up my system, or something along them lines. They never have any details on what caused it, (if it even was CCleaner). We have not received any posts saying any of the problems stated on they are saying.

Granted some of the issues I raised may have nothing to do with CCleaner at the end of the day but once again I point out that the relevant support forum wasn't available at the the time of my original post.

TwistedMetal, on Jun 24 2005, 05:08 AM, said:

There are some really smart pc techs on this forum that use this program for work related and never has it caused any of the problems stated.

Do as you wish.....

Nor has it on my own machine but I felt I had a duty to others as I suggested before who may not have the contacts I do and wouldn't think to look at a program they know and trust as a 'possible' cause of system malfunctions.

I apologise wholeheartedly for any offence 'finally' caused but hope you understand my reasoning for the warning a few months ago even if it appears ill founded to yourselves. When I unpinned the topic 6 weeks ago, I hoped it would disappear from the google ranks so I hope this thread doesn't resurect the issue.


=============================================

Regarding the HJT logs posted on this site (and with all due respect to Tarun because he's had a go), don't be surprised if this user doesn't post back again due to his internet connection being destroyed after following your instructions.....

And in this thread. If you want my help to clean the malware I will do so as a goodwill gesture. If you want to clean HJT logs I suggest you do so properley. Simply removing the entries with HJT does NOT fix the problem. Nail.exe requires a specific fix, not just Nailfix. I suggest you leave the HJT logs to the experts (or should that be 'retards'


Peace....

HJM

[Capman]

It has all come back to me now, as to why I stopped buying:
WebUser magazine

Although I still ocassionally buy their rival magazine:
WebActive magazine

Which is the sister magazine of the UK's best selling computer magazine:
ComputerActive magazine
of which I buy every fortnight without a doubt.

Two members of this forum stand out head and shoulders above the rest, one of which is Tarun, who was slightly slated by J Mc K, the other is DjLizard who's posts were quoted by J Mc K, without these two members this forum would struggle a bit.

Thanks for your opinion though J Mc K.

[LEEnoble]

Quote

Although I still ocassionally buy there rival magazine
WebActive magazine

I first found out about CCleaner in a WebActive magazine review last January

[Capman]

LEEnoble, on Jun 25 2005, 01:14 AM, said:

I first found out about CCleaner in a WebActive magazine review last January 

<{POST_SNAPBACK}>

WebActive and ComputerActive first promoted it soon after it's release, almost.

[rridgely]

John McKenna what are you saying that Tarun recommended that killed that persons internet connection?

[Tarun]

John McKenna, on Jun 24 2005, 07:26 PM, said:

Regarding the HJT logs posted on this site (and with all due respect to Tarun because he's had a go), don't be surprised if this user doesn't post back again due to his internet connection being destroyed after following your instructions.....

And in this thread. If you want my help to clean the malware I will do so as a goodwill gesture. If you want to clean HJT logs I suggest you do so properley. Simply removing the entries with HJT does NOT fix the problem. Nail.exe requires a specific fix, not just Nailfix. I suggest you leave the HJT logs to the experts (or should that be 'retards'
Peace....

HJM

<{POST_SNAPBACK}>

Take your own "advice" and leave it to the experts that are here. Being online you can only do as well as the person who follows your instructions.

I for one do not welcome you if you come around and have been bashing a perfectly good application, and insult the users of this forum.

Don't expect to just jump in here and say you're an expert. Especially when the methods you suggest in the other thread were rather pointless. I do not like people who instantly claim to be the "know-it-all" type either.

I know I'm not perfect yet at cleaning HijackThis logs, but I do know I have a 99% success rate. Any mistakes that I have made I was able to correct without any harm to the users system. To come here and preach more of your unintelligent blather is not a good start.

I highly suggest you learn how to read as well. You missed that L0SeR's second post had no references to Nail.exe; and as DjLizard stated (whom is quite frankly the world's BEST pc tech), a malware scan in Safe Mode was still needed.

You also seemed to miss that L0SeR seems to post roughly every ten days.

How is it your type always finds their way to perfectly good forums.

rridgely, on Jun 24 2005, 08:35 PM, said:

John McKenna what are you saying that Tarun recommended that killed that persons internet connection?

<{POST_SNAPBACK}>

It sure sounds like it. Not a very nice start, is it?

[DjLizard]

Mr. McKenna, you have explained everything very well. I don't have a problem with any of what you said. I'm sorry if something I said was slanted, I tend to do that lately.

Removing malware over the internet is a tough job, and that's why I make Tarun do it. I can wreck some malware in person, but I won't touch it over the internet.

I didn't ever see this post, although I get very busy at work sometimes when I'm reading this forum. Thanks for the heads up on the one 'that got away'. That post is very disconcerting, and I'll have to remember to keep an eye on it. It may have been addressed silently (although MrG's heads-up on fixing it would have been appreciated) or it may have gotten overlooked. I've had so much good luck in the Issues tab that I have let my overconfidence in CCleaner take over, and I should probably be more wary. Thanks for your post.

[rridgely]

Also when he said that removing malware with hijack this is not right, what else are you supposed to do?

[DjLizard]

You're supposed to delete the underlying files first, before checkmarking them in HJT, which is what Ad-Aware, Spybot, et al, try to remove (but I usually go in with Autoruns, find all the malware files that AAW and SB didn't remove, and manually delete them) but this is all hard to explain to users over the internet, which is why I don't generally help with malware cleanups on here, except for the occasional comment.