10 replies to this topic

[Hubert]

every time I run CCleaner, all the contents of all the Outlook Express mailboxes are deleted. How do I switch this off?

Hubert

[hazelnut]

There are no settings in CCleaner to delete emails.

Have you chosen any custom files and folders to delete?

Is this using just the cleaner or the 'issues' registry cleaner?

What is your operating system and build of CCleaner?

[Hubert]

hazelnut, on Jan 20 2008, 10:39 AM, said:

There are no settings in CCleaner to delete emails. I Know

Have you chosen any custom files and folders to delete? No

Is this using just the cleaner or the 'issues' registry cleaner? I haven't checked that, yet (There is nothing in my mailbox now)

What is your operating system and build of CCleaner? MS Windows XP SP2 and CCleaner V2.03.532

[Hubert]

The problem occurs when I clean the registry.
None of the files shown on the screen is referring to Outlook Express File path

[hazelnut]

Are you able to restore the registry from the backup and get your emails back?

[Hubert]

hazelnut, on Jan 20 2008, 10:57 AM, said:

Are you able to restore the registry from the backup and get your emails back?

Where in CCleaner do I find the option to restore a back-up?

[hazelnut]

If it asked you did you want to make a backup of the issues clean and you said yes, they are put by default in my documents.

Looks like a white sheet of paper with blue blocks on (a .reg file)

Right click on it and chose merge, choose the latest one first if you have lots. Todays for instance would read cc_20080120

[Hubert]

hazelnut, on Jan 20 2008, 11:28 AM, said:

If it asked you did you want to make a backup of the issues clean and you said yes, they are put by default in my documents.

Looks like a white sheet of paper with blue blocks on (a .reg file)

Right click on it and chose merge, choose the latest one first if you have lots. Todays for instance would read cc_20080120

The e-mails are not coming back after restoring the back-up to the registry

[hazelnut]

First do a start> search for .dbx files and see if they are still on your computer.

If they are, try this free program to get them back.

http://www.snapfiles.../dbxviewer.html

[YoKenny]

Outlook Express ( OE ) is notoriously fussy about its dbx files and corruption can occur if it is compacting the Folders and you switch away from OE.

It is best to compact the Folders yourself occasionally.

These are some OE tools that I use:
OETool http://www.oehelp.co...ol/Default.aspx
OEBackup http://www.oehelp.co...up/Default.aspx

Also move emails you want to keep out of the default Folders ( Inbox, Sent and Drafts ) and empty the Deleted Items Folder frequently.

[daisykansas]

hazelnut, on Jan 20 2008, 08:57 AM, said:

First do a start> search for .dbx files and see if they are still on your computer.

If they are, try this free program to get them back.

http://www.snapfiles.../dbxviewer.html

I had this same problem. I downloaded the dbxviewer and my emails are not in the inbox any more. More email has come and taken its place i guess. Are these files just lost forever. I mean I probably had 3000 or more emails and I didn't want all of them, but I did want some of them. I haven't tried to restore the files because the last person said that didn't help. Help!