1 reply to this topic

[1grimey]

HELP!!!

I can't seem to delet this program off my PC. I'm not sure how it got on my computer, my son is the primary suspect. But I am not able to Remove it using my Control Panel.

Please help me,
Michael

[AndyManchesta]

Hi Michael, Welcome to the forum,

Download this file - combofix.exe and save it to your desktop.
Double click combofix.exe & follow the prompts.
When it's finished, it will produce a log of what it found. Please post the contents of that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running as it may cause it to stall

CLICK HERE to download the HijackThis Installer:

• Save HJTInstall.exe to your desktop.
  
• Double-click on HJTInstall.exe to run the program.
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis.
  
• Accept the license agreement by clicking the "I Accept" button.
  
• Click on the "Do a system scan and save a log file" button. It will scan and once its finished it will open the results in notepad
  
• Come back here to this thread and paste the full log in your next reply.
  
• Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even essential for your system.

Please then post back the Combofix log and HijackThis log

Cheers

Andy