edward1 Posted January 30, 2016 Share Posted January 30, 2016 I am running an Acer Aspire Laptop with Windows XP SP3. Just a few days ago I downloaded from your own site but each time I try to run the software the machine crashes both in normal and safe mode. Your help would be appreciated. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 30, 2016 Moderators Share Posted January 30, 2016 What anti-vius/security software are you using? Did you get Ccleaner from here? https://www.piriform.com/ccleaner/builds Did you already have a version of ccleaner installed and you installed it 'over the top' ? If yes, can you try uninstalling previous build and install the new build as a fresh install. Do you leave all settings as default? Are you talking about the Cleaner or the registry cleaner part? Do you have Winapp2.ini instaled or any othe 3rd party cleaner? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
edward1 Posted January 31, 2016 Author Share Posted January 31, 2016 Thanks for your reply. I have Avast Antivirus Free Edition and Windows Firewall. I have just uninstalled CCleaner and reinstalled using your link. Settings as default. The program now gets as far as opening but then crashes. Previously it didn't open before causing crash. I have not tried running in safe mode but will if you suggest so. I do not have Winapp2.ini or any 3rd party cleaner. Await your response. Link to comment Share on other sites More sharing options...
Moderators mta Posted January 31, 2016 Moderators Share Posted January 31, 2016 since CC is now running, try running it with the /debug switch. info here; http://www.piriform.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
edward1 Posted February 3, 2016 Author Share Posted February 3, 2016 Tried to run in debug mode but it just crashes the computer. Link to comment Share on other sites More sharing options...
Moderators mta Posted February 3, 2016 Moderators Share Posted February 3, 2016 try with the PC in Safe Mode Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
trium Posted February 3, 2016 Share Posted February 3, 2016 have you tryed an older ccleaner? for example: version 4.19? http://filehippo.com/download_ccleaner/download/78325cb97c23cd95a395335c7a6bc5bd/ Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
edward1 Posted February 5, 2016 Author Share Posted February 5, 2016 Running perfectly with older version suggested. Thanks everybody for their help and time. Link to comment Share on other sites More sharing options...
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