johnblack663 Posted January 13, 2016 Share Posted January 13, 2016 After clickingAnalyzeRuncleanerI getwindows explorer - Thumbnail Cache 7kb 2 filesUtilities - AntiVir DesktopMssearch (Something more)These 3.It's first only 1 but then if I keep on clicking I get more. And how do I update ccleaner ? Like antivirus there are updates for free ones. Or are there no updates ? only paying for upgrades ? Link to comment Share on other sites More sharing options...
Moderators Andavari Posted January 13, 2016 Moderators Share Posted January 13, 2016 And how do I update ccleaner ? Free users have to manually download new versions, and then just install over the pre-existing version. Keep an eye on the Announcements forum area to see when new versions are released which has been historically once per month. The download is available at http://www.piriform.com/ccleaner/download However, if you want the Portable or Slim builds you'd go here instead: https://www.piriform.com/ccleaner/builds Link to comment Share on other sites More sharing options...
johnblack663 Posted January 13, 2016 Author Share Posted January 13, 2016 v5.13.5460 (65-bit) I think I already have the latest version right ? It worked perfectly till few hours ago. I installed this about 2 weeks ago. Very strange. I didn't download or install anything new or change something. Any clue anybody ? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 13, 2016 Moderators Share Posted January 13, 2016 What operating system do you use? Have you rebooted? Have you updated and scanned with your security software? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
abosaigao Posted January 14, 2016 Share Posted January 14, 2016 You are upgraded something? Link to comment Share on other sites More sharing options...
johnblack663 Posted January 14, 2016 Author Share Posted January 14, 2016 Windows 8.1 Now it deletes it but if I repeat analyze it will show these windows explorer - Thumbnail Cache 7kb 2 filesUtilities - AntiVir DesktopMssearch (Something more) randomly. I do update and scan virus and spyware very often. Link to comment Share on other sites More sharing options...
johnblack663 Posted January 23, 2016 Author Share Posted January 23, 2016 It's happening again. The thumbnail cache won't go away. Analyze and it appeared. Run cleaner and it's still there. I analyze and run cleaner again and again and turn it off and turn it on repeat. just won't go away. No solution for this ? What is this thumbnail cache anyways ? What history is left and not deleted ? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 23, 2016 Moderators Share Posted January 23, 2016 If you use Windows Disk Cleanup and tick and clean the thumbnail cache from there does that work? It sounds as though something you use is recreating them. Some info here http://www.ghacks.net/2014/03/12/thumbnail-cache-files-windows/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
johnblack663 Posted January 24, 2016 Author Share Posted January 24, 2016 I used disk clean up and checked everything and now it's gone from ccleaner as well. thanks Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 24, 2016 Moderators Share Posted January 24, 2016 Thanks for letting us know Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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