Hapster1957 Posted September 28, 2014 Share Posted September 28, 2014 Yesterday I was notified of a new update to CCleaner. Since I have been using the product, as well as Defraggler, Recuva and Speccy for some time, I clicked on the download button. As the download started, Norton started going NUTZ with warnings about Trojans and malware (I sent the report yesterday to your company but no response). The response that I did get was an advertisement for updating CCleaner. Now I find out that your UPDATE not only triggered several warning but has installed several programs that have taken over my Internet Explorer. What they HECK PEOPLE!!! Are you turning into one of those MAKE MORE PROFIT and the customer be dammed companies? I just tried to supply you with the Resolved Security Risks report but the warning says it's too big for your site to upload. I am in the process of removing the search engine that removed my home page and replaced it with yours. I will search for any other hidden programs that you people installed without my knowledge. And I did read the privacy infor and declined any products offered on the download to include Astromedia. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 28, 2014 Moderators Share Posted September 28, 2014 Where did you download CCleaner from? Often when people go to a download site instead of Piriform.com they can very easily get tricked into clicking the wrong thing such as an advertisement banner that says 'Download' on it which has absolutely nothing to do with the actual CCleaner download. Also when not downloading from Piriform.com you could end up with a fake/rip-off version which could contain adware and malware. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 29, 2014 Moderators Share Posted September 29, 2014 Hapster when you say you were notified of a new update for CCleaner.... who or which program notified you? Where did it take you to get the update? Where did you initially download CCleaner from? What is your default browser? Without someone like you giving us the info we need, it's hard to get it looked into. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Hapster1957 Posted September 29, 2014 Author Share Posted September 29, 2014 Andavari, I only download CCleaner and the other Piniform products from the Piniform web site only. It normally goes into auto down load when I'v clicked on update in the lower corner of the CCleaner program. I am running Windows 8.1, 64 bit Link to comment Share on other sites More sharing options...
Hapster1957 Posted September 29, 2014 Author Share Posted September 29, 2014 Hapster when you say you were notified of a new update for CCleaner.... who or which program notified you? Where did it take you to get the update? Where did you initially download CCleaner from? What is your default browser? Without someone like you giving us the info we need, it's hard to get it looked into. Just submitted this information in my last post. The only thing I didn't include was when I was notified and that happened two days ago when I opened CCleaner and got the usual popup stating that a newer version was available. That's the only time I get the update. When I clicked on the update button, it took me to the Piniform website. The only thing it didn't do, that it normally does was start the install. That I had to do from the "Which version - Free or pay" page on your site. I have used CCleaner back when it first came out many years ago and several computers ago. Every time I get a new computer, I down load it directly from Piniform. I did used to go the Hippo many years ago. My default browers is IE 11.0.12 that came with this NEW machine. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 29, 2014 Moderators Share Posted September 29, 2014 I did used to go the Hippo many years ago. FileHippo either had or has advertisements that confuse people into downloading the wrong thing which was discussed on the forums here awhile ago. That and the practices of other download sites is why we commonly ask people "where did you download it from" since it's becoming a very common trend nowadays for download sites to display ads with the "download" text written in it that has absolutely nothing to do with the software people actually want to download. Link to comment Share on other sites More sharing options...
Alan_B Posted October 3, 2014 Share Posted October 3, 2014 When I clicked on the update button, it took me to the Piniform website. The only thing it didn't do, that it normally does was start the install. That I had to do from the "Which version - Free or pay" page on your site. Every time I get a new computer, I down load it directly from Piniform. I did used to go the Hippo many years ago. My default browers is IE 11.0.12 that came with this NEW machine. The correct name is Piriform with an "r", not an "n". Is some sort of browser hijack possible ? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 4, 2014 Moderators Share Posted October 4, 2014 Yes Alan, now rule 10 yourself to help immediately ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Derek891 Posted October 4, 2014 Share Posted October 4, 2014 There is a very good chance that Alan_B is correct. It's no small coincidence that Piniform.com is a registered website. Check out these two links: http://dawhois.com/site/piniform.com.html http://whois.domaintools.com/piniform.com Start every day with a smile and get it over with. - W.C. Fields Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 4, 2014 Moderators Share Posted October 4, 2014 I will ask Admin to check the Piniform-Piriform thing out. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 10, 2014 Moderators Share Posted October 10, 2014 Most if not all Piriform variations "Piniform", "Piliform" etc are registered and redirected to Piriform. This is to prevent / reduce chances of hijacking through like named sites. Hope that clears any worries up Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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