FWiedner Posted April 29, 2016 Share Posted April 29, 2016 Hi. CCleaner keeps telling me that an update is available and asking would I like to download it. When I respond in the affirmative, it appears that the download starts and progresses to something less than 60% and then stops. Nothing downloaded, nothing installed. How do I manually download updates to CCleaner Pro? I've been to the supposed CCLeaner download web-page and it provides ZERO guidance. Thanks. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 30, 2016 Moderators Share Posted April 30, 2016 Hi. CCleaner keeps telling me that an update is available and asking would I like to download it. When I respond in the affirmative, it appears that the download starts and progresses to something less than 60% and then stops. Nothing downloaded, nothing installed. How do I manually download updates to CCleaner Pro? I've been to the supposed CCLeaner download web-page and it provides ZERO guidance. Thanks. if you download/install the free version (from the download page) over your pro version it will stay registered as the pro; however, it may be better to get at the cause of the download stall. This is a forum made up of volunteers, and by buying the pro version, you are entitled to priority support from the developers by contacting them through the support site. However, if you'd, for whatever reason, like to continue here in this thread we, forum members, may be able to suss out the reason. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 30, 2016 Moderators Share Posted April 30, 2016 Try using a different browser for the download. Contact for Piriform is here https://piriform.zendesk.com/hc/en-us/requests/new Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
GoneToPlaid Posted May 15, 2016 Share Posted May 15, 2016 Hi Nergal, If you have installed a 3rd party download manager into your web browser, try disabling it and then downloading Ccleaner. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 15, 2016 Moderators Share Posted May 15, 2016 Hi Nergal, If you have installed a 3rd party download manager into your web browser, try disabling it and then downloading Ccleaner. Uh what? I have no such issue. I don't report any problems. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
FWiedner Posted June 28, 2018 Author Share Posted June 28, 2018 On 4/29/2016 at 19:07, Nergal said: if you download/install the free version (from the download page) over your pro version it will stay registered as the pro; however, it may be better to get at the cause of the download stall. This is a forum made up of volunteers, and by buying the pro version, you are entitled to priority support from the developers by contacting them through the support site. However, if you'd, for whatever reason, like to continue here in this thread we, forum members, may be able to suss out the reason. Hi Nergal, I posted this some time ago, and just saw that there was a response. I've never run anything but Pro. I'm guessing that I simply don't know how to contact support to resolve the issue. I saw a post in the forum that helped me to get the update to run successfully. Apparently there is a compatibility issue with Malwarebytes. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 28, 2018 Moderators Share Posted June 28, 2018 Glad to hear you sorted things FWieder and found the cause. In case you ever need to contact support direct in the future use this https://support.piriform.com/hc/en-us/requests/new Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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