setup516 won't run

[Jim B]

I've just downloaded ccsetup516.exe on a windows vista laptop and I can't get it to run.

Can anyone help?

Thanks Jim B.

 

edit: laptop was computer.

Edited April 26, 2016 by Jim B

[Andavari]

It could be your antivirus or something not allowing it to run.

 

Try the Slim build instead, it's available at:

http://www.piriform.com/ccleaner/builds

[Jim B]

The slim build didn't run either. When I try to run either of them, It seems like nothing at all happens. The good news is that I had a version 514 on my desktop and, when I copied to the laptop, it ran fine. This leads me to believe there must be some change in the code of 516 that prevents it from running on the laptop.

[hazelnut]

Jim can you see if you can install 5.17 which has just been released

 

http://forum.piriform.com/index.php?showtopic=46140

 

What browser are you using to download it ?

 

Try uninstalling the version you have first.

 

If you still cannot install boot into safe mode and try installing that way.

[Andavari]

Here's a collection of things to try when it won't install:

http://forum.piriform.com/index.php?showtopic=5739