willitara Posted April 19, 2016 Share Posted April 19, 2016 I've used CCleaner many times in the past and have been very satisfied. Yesterday I ran it and it removed every document and picture from my computer. This has never happened before. Is there any way to recover these? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 19, 2016 Moderators Share Posted April 19, 2016 If you are coming to a forum that supports a piece of software regarding an issue you have, it is important to give as much info as possible instead of just saying 'all my docs are gone' Otherwise it is assumed you are just spamming. What operating system do you have? What build of Ccleaner do you have? Did you do a registry clean? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
willitara Posted April 19, 2016 Author Share Posted April 19, 2016 I have the basic free CCleaner program. I am using Windows 7. I've always run the program with the default selections, none of which is a registry clean. Link to comment Share on other sites More sharing options...
willitara Posted April 19, 2016 Author Share Posted April 19, 2016 I ran the program as usual, but didn't go back to my computer for several hours. When I signed back on I wanted to see a copy of the tax return I had saved but it was gone. That's when I discovered there were no documents at all. In fact the library which includes documents, videos, pictures, etc is totally empty. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 19, 2016 Moderators Share Posted April 19, 2016 Have you tried the things here? If not, give them a go http://www.sevenforums.com/tutorials/581-libraries-restore-default.html Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
willitara Posted April 19, 2016 Author Share Posted April 19, 2016 I just got home from work and intended to use the suggestion from hazelnut and when I went to the libraries all my documents are there. I really don't know what happened, but I'm very thankful to have them all back. Thanks for your suggestion. I will definitely keep it in mind if this ever happens again. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 20, 2016 Moderators Share Posted April 20, 2016 Glad to hear you are up and running again Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted April 20, 2016 Moderators Share Posted April 20, 2016 Is there any way to recover these? While the suggestion worked to restore your files it's worth also having a good backup strategy such as using disk imaging software to backup everything, or something that will copy your important files to external storage such as a USB Thumb Drive, Portable Hard Disk, CDs/DVD, etc. Link to comment Share on other sites More sharing options...
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