andreyworld Posted April 17, 2015 Share Posted April 17, 2015 A have some problem with start CCleaner, actually its didnt start, without any reason or erorr. And i saw same name of process only for 1-2 seconds, after its gone, and some process with name "COM Surrogate" only for 1-2 seconds too. So what is this? P.S. Sorry for bad english Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 17, 2015 Moderators Share Posted April 17, 2015 What operating system do you have ? Is this a new Ccleaner install? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
andreyworld Posted April 17, 2015 Author Share Posted April 17, 2015 What operating system do you have ? Is this a new Ccleaner install? Windows 8.1, Ccleaner 5.04 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 17, 2015 Moderators Share Posted April 17, 2015 Did you have Ccleaner already installed when you downloaded 5.04? Did you download it from here? https://www.piriform.com/ccleaner/builds Have you tried the slim build? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
andreyworld Posted April 18, 2015 Author Share Posted April 18, 2015 Yeap, for all questions Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 18, 2015 Moderators Share Posted April 18, 2015 Is monitoring on in ccleaner's settings? Also is ccleaner hiding in the system tray (bottom right of windows taskbar) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
andreyworld Posted April 18, 2015 Author Share Posted April 18, 2015 Is monitoring on in ccleaner's settings? Also is ccleaner hiding in the system tray (bottom right of windows taskbar) Its not hiding, its not starting Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 18, 2015 Moderators Share Posted April 18, 2015 Have you looked in Windows task manager to see if an instance of Ccleaner is already running? Will it work in Windows safe mode? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted April 18, 2015 Share Posted April 18, 2015 some time ago I had this kind (perhaps the same) of problem. it was only in windows task - not in "apps", but in the middle of "hintergrundprozesse" -"background processes" in english...? Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
andreyworld Posted April 19, 2015 Author Share Posted April 19, 2015 some time ago I had this kind (perhaps the same) of problem. it was only in windows task - not in "apps", but in the middle of "hintergrundprozesse" -"background processes" in english...? Have you looked in Windows task manager to see if an instance of Ccleaner is already running? Will it work in Windows safe mode? As I said in the first post, apps doesnt start, but the process appeared in windows task manager for 1 second, with name of app, and another process "COM Surrogate" for the same time and disappeared. And many of my friends faced with same problem, CCleaner stopped launched, without any reason Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 19, 2015 Moderators Share Posted April 19, 2015 andrey can you tell me if Ccleaner runs in Windows safe mode please? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
andreyworld Posted April 19, 2015 Author Share Posted April 19, 2015 andrey can you tell me if Ccleaner runs in Windows safe mode please? no, still doesnt runs Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 20, 2015 Moderators Share Posted April 20, 2015 Does Ccleaner 5.03 work on the machine? Is your anti-virus up to date and scans are clean? If you disable your anti-virus and then try and run Ccleaner does it work? (don't forget to turn av back on !) If you look inside the Ccleaner folder in Program Files can you see any crash dumps? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
andreyworld Posted April 21, 2015 Author Share Posted April 21, 2015 Does Ccleaner 5.03 work on the machine? Is your anti-virus up to date and scans are clean? If you disable your anti-virus and then try and run Ccleaner does it work? (don't forget to turn av back on !) If you look inside the Ccleaner folder in Program Files can you see any crash dumps? I tried all u said, still dosent work, av - Eset smart security 8, in ccleaner folder i dont saw any files with dumps Link to comment Share on other sites More sharing options...
andreyworld Posted April 23, 2015 Author Share Posted April 23, 2015 I found out, it was debugger system process, he blocked regedit,ccleaner, and avz. I just rename avz -> avuz for found and delete this "virus" Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 23, 2015 Moderators Share Posted April 23, 2015 So are you saying that you had a virus ? What is avz ? Can you run ccleaner now ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
andreyworld Posted April 24, 2015 Author Share Posted April 24, 2015 So are you saying that you had a virus ? What is avz ? Can you run ccleaner now ? Actyally its not a virus, just debugger system process, avz - antivirus, ccleaner work now. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now