WickedGirl Posted October 15, 2014 Share Posted October 15, 2014 Hello! Every time I use CCleaner (not the registry cleaner), it erases my Microsoft account log in. I then get the message in Action Center to log back into my MS account for the machine's backup and Store functions. How can I make CCleaner avoid erasing this info? When I just run "Analyze" and click on each item, nothing jumps out at me as the stored credential. I do not delete Memory Dumps, ChkDsk files or Windows Log Files, nor do I run the registry cleaner. Link to comment Share on other sites More sharing options...
Moderators DennisD Posted October 15, 2014 Moderators Share Posted October 15, 2014 Hi Wicked Girl. Are you keeping any cookies by using CCleaners "Cookies To Keep" feature? As far as I'm aware Microsoft login details are usually kept in a cookie named "login.live.com". After logging in to your account, close the browser and run CCleaner. Have a look in "CCleaner/Options/Cookies" and see if "login.live.com" is sitting in the "Cookies to delete" window. If it is, move it across to the "Cookies to keep" window. Job done hopefully. If the above doesn't happen, then we'll go to plan B. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 15, 2014 Moderators Share Posted October 15, 2014 Uncheck network passwords ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
WickedGirl Posted October 15, 2014 Author Share Posted October 15, 2014 I have double-checked the login.live.com cookie listing. That is and always has been sitting in cookies to keep. I will re-check the network passwords setting. However, if this is the problem, this should be changed in CCleaner. I do not want to keep network passwords, and the Windows account login should not be included in that cleaning setting IMHO. Link to comment Share on other sites More sharing options...
WickedGirl Posted October 16, 2014 Author Share Posted October 16, 2014 OK, unchecking the "network passwords" option for the cleaning cycle did not preserve the MS account credentials. Surely someone here knows what to exclude to prevent this issue? This has not been a problem with all versions of CCleaner BTW. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 16, 2014 Moderators Share Posted October 16, 2014 Please provide screenshots of both the system and app tabs of ccleaner so we know what you have checked off. I cannot recreate this thus far (I also use a linked ms account for my windows 8) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
WickedGirl Posted October 16, 2014 Author Share Posted October 16, 2014 Please provide screenshots of both the system and app tabs of ccleaner so we know what you have checked off. I cannot recreate this thus far (I also use a linked ms account for my windows 8) Nergal, I will get the screenshots, but I have nowhere to host them. If I upload them here, will you see them? I am not a multimedia literate person at all. I never share photos, music, etc. Also, do you have Windows 8 or Windows 8.1. There are some fundamental differences about how files are linked within Windows. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 16, 2014 Moderators Share Posted October 16, 2014 Yes, if you go to full reply there's a section for attachments Or alternatively follow http://forum.piriform.com/index.php?showtopic=13668 ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
WickedGirl Posted October 16, 2014 Author Share Posted October 16, 2014 Whoops! Well I don't see an option to upload the pics. Just one to share hosted pics. Let me get a list together of what is checked for you. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 16, 2014 Moderators Share Posted October 16, 2014 Kroozer tells how here http://forum.piriform.com/index.php?showtopic=32445 ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
WickedGirl Posted October 16, 2014 Author Share Posted October 16, 2014 Checked off under Windows tab: Internet Explorer Temp Internet Files History Cookies Recently typed URLs Index.dat files Last download location Autocomplete Form History Saved Passwords Windows Explorer Recent documents Run (in Start Menu) Other Explorer MRUs Thumbnail Cache Taskbar Jump Lists System Empty Recycle Bin Temporary Files Clipboard Advanced Old Prefetch Data Checked off under Applications tab: Firefox Internet Cache Internet History Cookies Download History Session Saved form information Saved passwords Compact databases Windows Store Bing Finance Bing Maps Bing News Bing Sports Bing Travel Skype Metro App Multimedia Adobe Flash Player Steam Windows media player Utilities NVIDIA Install files Windows Defender Windows MS Management Console MS Search MS Wordpad RegEdit Link to comment Share on other sites More sharing options...
WickedGirl Posted October 16, 2014 Author Share Posted October 16, 2014 Sorry, no pics. Your link to instructions does not seem to realize that the only options in the full reply are to provide a link to hosted pics, or to select My Media, which then does not recognize anything on my PC. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 16, 2014 Moderators Share Posted October 16, 2014 Try unticking saved passwords under internet explorer. The development team reads all threads, so if this is the issue I'm sure they'll look into it. It maybe index.dat as well,I don't have that checked off. Do you sign in to the pc as your Microsoft account, or do you use separate accounts? http://www.eightforums.com/tutorials/4840-microsoft-account-switch-windows-8-a.html For more information on that ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
WickedGirl Posted October 17, 2014 Author Share Posted October 17, 2014 I will try that Nergal. Thanks for the extra help! Link to comment Share on other sites More sharing options...
WickedGirl Posted November 5, 2014 Author Share Posted November 5, 2014 Just to follow up here....trying all the suggestions made did NOT fix this problem. Using CCleaner in any way so far deletes the Windows account log in. I do not meant the system password either. I mean the Live log-in needed to run the account if you use an Outlook/OneDrive connected Windows account rather than just having your Windows account as a local account. Any fix to this yet? Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 5, 2014 Moderators Share Posted November 5, 2014 I've moved this topic into the bug reporting section since all tried suggestions didn't work. Link to comment Share on other sites More sharing options...
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