mikehansen Posted February 27, 2015 Share Posted February 27, 2015 I've been unable to install 5.01, 5.02, or 5.03 CCleaner. (I'm still running 4.18.) I've been downloading off of filehippo link given and I have no problem installing CCleaner on my home machine running Windows 8.1. What happens whether I run as administrator or not on Windows 7 on my workstation at work. 1. Starts installing. 2. Asks for permission to run as administrator (if not starting as administrator). 3. Click Next & Install for a default installation. 4. Green bar starts moving and stops at 2 cm. 5. An icon "ping.exe" shows up on my desktop with a signature from C3 SoftWorks, Inc. and version 3.0.0.0. 6. Clicking on the "Details" says, "Please wait, installing CCleaner..." 7. Nothing happens afterwards. I can leave it in this state for a few days, but I eventually have to use task manager to kill the process. Questions: 1. Why does CCleaner install ping.exe? 2. Is my company's firewall blocking some communication which stops the installer in its tracks? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 27, 2015 Moderators Share Posted February 27, 2015 As you are using CCleaner in a company environment and so are probably using a paid version, you are entitled to support directly from Piriform. By the way it is better to download from here https://www.piriform.com/ccleaner/download Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted February 27, 2015 Share Posted February 27, 2015 Why does CCleaner install ping.exe? - I think it is a feedback signal when someone installed ccleaner ... Is my company's firewall blocking some communication which stops the installer in its tracks? - quite possible, by me its only for a moment. Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 27, 2015 Moderators Share Posted February 27, 2015 It's not ccleaner, it's filehippo's installer I bet. I'm with Hazelnut here, the piriform download is by far superior. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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