scotty Posted January 15, 2016 Share Posted January 15, 2016 I've downloaded and run the lastest CCleaner Free and for the first time ever (years and years), it will not remove a registry entry. Here's the culprit: "The file referenced at: HKLM\SYSTEM\CurrentControlSet\services\AvastVBoxSvc\ImagePath could not be located. These references are often left behind after uninstalling software. Solution: Delete the registry key." I've run CCleaner at least five times to no avail. Any thoughts? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 15, 2016 Moderators Share Posted January 15, 2016 Can't remove keys related to your antivirus/security software, my guess is this is a good thing and not a bug ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted January 15, 2016 Share Posted January 15, 2016 https://forum.avast.com/index.php?topic=164276.0 help this? ps: here an old forumspost: http://forum.piriform.com/?showtopic=35620 Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 16, 2016 Moderators Share Posted January 16, 2016 Just exclude the key scotty. Right-click on it in the scan list and select 'add to exclude list' Avast is just protecting itself from something that is trying to delete part of it. As this is how malware would try to cripple an av it's a good thing that avast is defending itself. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted January 16, 2016 Moderators Share Posted January 16, 2016 Are we correctly assuming Avast is the OP's AV software and it is still installed? Couldn't that CC message be displayed because Avast is no longer present and CC has flagged a redundant hive key - which it can't remove. Let us know @scotty Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted January 16, 2016 Moderators Share Posted January 16, 2016 If Avast is still installed it has self-protection to stop its files and registry settings from being tampered with - any good antivirus should do this. If Avast is uninstalled it could merely be that the permissions on the key need to be manually changed so that it can be removed. Link to comment Share on other sites More sharing options...
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