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ccleaner freezes when trying to clean google chrome cache


zilpah

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hi,

my laptop has been freezing and locking up lately more and more, especially while watching videos. I dled ccleaner to try to help it out a bit. every time I try to run the cleaner, it freezes at "google chrome internet cache" and becomes unresponsive so that I have to hold down the power button to turn it off. help! my computer has crashed about ten times today and it's really bumming me out.

 

windows 7 home premium 64-bit SP 1

intel core i3-2350m cpu @ 2.3 ghz, 6.0 ram

 

thank you for any suggestions.

 

 

sent from my tiny internet

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Have you tried first opening Chrome and cleaning from inside the browser itself?

 

https://support.google.com/chrome/answer/95582?hl=en-GB

 

When you say your computer has crashed, do you mean your Chrome browser crashed or your machine crashed and shut down?

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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I have cleared the cache from inside chrome.

 

when i say crashed, I mean that everything on the computer locks up and becomes unresponsive. the mouse still moves but nothing responds to being clicked. ctrl/alt/delete does nothing as well.

 

I did see that pinned topic. the 'run in the background' box is unchecked and I unsynced my history. same problem, ccleaner & my entire computer lock up at "google chrome internet cache".

 

 

sent from my tiny internet

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I don't think chrome has an antivirus, only a (very basic form of anti-malware called a) Malicious File Blocker. While this is a fine front line fighter, it does not leave you safe nor protected. Usually, at least in the U.S., your ISP should provide a Commercial Antivirus for free and there are many well thought of freeware alternatives out there

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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You haven't answered the question about which anti virus you have (the name of it please)

 

Boot into safe mode and try to uninstall Chrome that way (ask if you need help doing that)

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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