zilpah Posted February 22, 2015 Share Posted February 22, 2015 hi, my laptop has been freezing and locking up lately more and more, especially while watching videos. I dled ccleaner to try to help it out a bit. every time I try to run the cleaner, it freezes at "google chrome internet cache" and becomes unresponsive so that I have to hold down the power button to turn it off. help! my computer has crashed about ten times today and it's really bumming me out. windows 7 home premium 64-bit SP 1 intel core i3-2350m cpu @ 2.3 ghz, 6.0 ram thank you for any suggestions. sent from my tiny internet Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 22, 2015 Moderators Share Posted February 22, 2015 Have you tried first opening Chrome and cleaning from inside the browser itself? https://support.google.com/chrome/answer/95582?hl=en-GB When you say your computer has crashed, do you mean your Chrome browser crashed or your machine crashed and shut down? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted February 22, 2015 Moderators Share Posted February 22, 2015 have you seen this pinned topic http://forum.piriform.com/index.php?showtopic=40285 Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
zilpah Posted February 22, 2015 Author Share Posted February 22, 2015 I have cleared the cache from inside chrome. when i say crashed, I mean that everything on the computer locks up and becomes unresponsive. the mouse still moves but nothing responds to being clicked. ctrl/alt/delete does nothing as well. I did see that pinned topic. the 'run in the background' box is unchecked and I unsynced my history. same problem, ccleaner & my entire computer lock up at "google chrome internet cache". sent from my tiny internet Link to comment Share on other sites More sharing options...
zilpah Posted February 22, 2015 Author Share Posted February 22, 2015 I also scanned my system with malwarebytes ealier today and it came back clean. sent from my tiny internet Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 22, 2015 Moderators Share Posted February 22, 2015 In the Chrome settings for managing your search engines, is Google the only one listed? What anti virus do you use? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
zilpah Posted February 22, 2015 Author Share Posted February 22, 2015 there were some other ones listed but I cleared them. google was the default one. I use the antivirus included with chrome. sent from my tiny internet Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 23, 2015 Moderators Share Posted February 23, 2015 What is the name of the anti virus included with Chrome? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 23, 2015 Moderators Share Posted February 23, 2015 I don't think chrome has an antivirus, only a (very basic form of anti-malware called a) Malicious File Blocker. While this is a fine front line fighter, it does not leave you safe nor protected. Usually, at least in the U.S., your ISP should provide a Commercial Antivirus for free and there are many well thought of freeware alternatives out there ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 23, 2015 Moderators Share Posted February 23, 2015 I'd imagine CCleaner could cause a crash if Chrome's cache is corrupt or possibly infected. Also if need be you can manually delete Chrome cache if even Chrome can't delete it. Link to comment Share on other sites More sharing options...
zilpah Posted February 24, 2015 Author Share Posted February 24, 2015 i scanned my system with malwarebytes and it came back clean. I also tried to uninstall chrome which repeatedly has also frozen the system. sent from my tiny internet Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 24, 2015 Moderators Share Posted February 24, 2015 You haven't answered the question about which anti virus you have (the name of it please) Boot into safe mode and try to uninstall Chrome that way (ask if you need help doing that) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
zilpah Posted February 24, 2015 Author Share Posted February 24, 2015 as nergal stated above, I guess what I've been using isn't actually an antivirus. whoops. I booted into safe mode and tried to uninstall chrome, locked up and frozen again :/ sent from my tiny internet Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 24, 2015 Moderators Share Posted February 24, 2015 It may be an idea to have your system checked out at one of the sites mentioned under item 10 here http://forum.piriform.com/index.php?showannouncement=15&f=4 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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