Jasont42 Posted April 18, 2014 Share Posted April 18, 2014 ive never had a problem with ccleaner then bout the professional addition , works fine only problem just a small but annoying one at the top were it shows operating system, it shows as vista im using windows 7 how do I correct this? Link to comment Share on other sites More sharing options...
Winapp2.ini Posted April 19, 2014 Share Posted April 19, 2014 Can you provide a screenshot? What version of windows are you running specifically (eg: windows 7 professional x64) and what version of Windows does CCleaner say you are running? winapp2.ini additions thread winapp2.ini github Link to comment Share on other sites More sharing options...
Moderators mta Posted April 19, 2014 Moderators Share Posted April 19, 2014 also include a screenshot of Control Panel, System as that will show the Windows Edition that Windows thinks is on your PC then that can be compared with the CC screenshot of what it thinks is on your PC. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Jasont42 Posted April 19, 2014 Author Share Posted April 19, 2014 also include a screenshot of Control Panel, System as that will show the Windows Edition that Windows thinks is on your PC then that can be compared with the CC screenshot of what it thinks is on your PC. I have windows 7 that's what my computer shows as well but cleaner shows windows vista, think maybe a windows update or cleaner update caused this? Link to comment Share on other sites More sharing options...
Jasont42 Posted April 19, 2014 Author Share Posted April 19, 2014 forgot to mention its windows 7 32 bit is my sysyem as stated cleaner thinks its vista Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 19, 2014 Moderators Share Posted April 19, 2014 On your machine go to 'Start' (the orb bottom left of taskbar) then right-click on 'Computer' and select 'properties'. What details does it show there about your machine? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Jasont42 Posted April 19, 2014 Author Share Posted April 19, 2014 hazel its shows windows 7 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 19, 2014 Moderators Share Posted April 19, 2014 Is it Windows 7 Home premium with Service Pack 1? Did you buy the machine with Windows 7 already installed or did you upgrade to Windows 7 from Vista? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Jasont42 Posted April 19, 2014 Author Share Posted April 19, 2014 it use to have xp its been upgraded to windows 7 home premium sp 1 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 19, 2014 Moderators Share Posted April 19, 2014 1. Did you do the upgrade yourself? 2. Did you use a Win 7 full install disk? 3. Did you do this recently? 4. Did this problem of ccleaner showing vista only start after you installed the professional version? 5. If you used the free version before did this show Win 7 correctly? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Jasont42 Posted April 19, 2014 Author Share Posted April 19, 2014 nope had a prfessinal install windows 7 this was 2 yrs ago no problems I installed the pro version it worked fine but deleted it once decided to reinstall that's when problem occured Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 19, 2014 Moderators Share Posted April 19, 2014 What happens if you uninstall ccleaner pro, reboot, and install the slim build from here? http://www.piriform.com/ccleaner/builds Does it show Win 7 or Vista? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Jasont42 Posted April 19, 2014 Author Share Posted April 19, 2014 downloaded from your link still shows vista Link to comment Share on other sites More sharing options...
Moderators mta Posted April 20, 2014 Moderators Share Posted April 20, 2014 a screenshot of @hazelnut's post #6 and another of CC running would be nice. but since you have the Professional version, you are entitled to direct support from Piriform, http://www.piriform.com/support Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 22, 2014 Moderators Share Posted April 22, 2014 Jason could you run Speccy and see what operating system that shows please? https://www.piriform.com/speccy/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Jasont42 Posted April 22, 2014 Author Share Posted April 22, 2014 it shows windows 7 hazel Link to comment Share on other sites More sharing options...
Guest MrV Posted April 23, 2014 Share Posted April 23, 2014 Jason, thanks for the information. This issue will be reviewed by dev. Link to comment Share on other sites More sharing options...
Guest MrT Posted May 1, 2014 Share Posted May 1, 2014 Hi Jasont42, Unfortunately, we haven't been able to reproduce in our testing labs. Can you please update to the latest version of CCleaner? Please let us know if you still having this problem after updating. Thanks MrT Link to comment Share on other sites More sharing options...
Jasont42 Posted May 10, 2014 Author Share Posted May 10, 2014 yes ive updated to lastest version Link to comment Share on other sites More sharing options...
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