shaheersalim96 Posted May 6, 2015 Share Posted May 6, 2015 Hi i am using windows 7 64-bit sp1 operating system and i cannot run CCleaner for some reason. i download and installed it and then when i click on the icon the busy cursor flashes for like one tenth of a second and then nothing happens. i have checked the processes list in task manager but no there's nothing running there as ccleaner.exe either. I have read a few other forums and someone suggested to uncheck check updates automatically while installing i did that too but still no luck same thing again. Please help me because my laptop is dying and i cant do a fresh windows install again i need to clean up using ccleaser asap <3 Link to comment Share on other sites More sharing options...
shaheersalim96 Posted May 6, 2015 Author Share Posted May 6, 2015 never mind guys i just solved it by changing the name of ccleaner64.exe to something random and it worked i guess some registry error were preventing ccleaner from starting up. Hope it helps anyone with the problem Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 6, 2015 Moderators Share Posted May 6, 2015 Thanks for feedback and good luck with your laptop Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
marsito Posted June 9, 2015 Share Posted June 9, 2015 never mind guys i just solved it by changing the name of ccleaner64.exe to something random and it worked i guess some registry error were preventing ccleaner from starting up. Hope it helps anyone with the problem Thanks man, had the same problem and this solved it for me. just renamed the ccleaner64.exe and it worked fine! Link to comment Share on other sites More sharing options...
flippiej Posted June 30, 2015 Share Posted June 30, 2015 Thanks for this topic and solution! I'm having the exact same issue on Windows 10 since the early builds (clean installs) and on build 10130 as well. Changing the name of Ccleaner64.exe to something else fixed it for both the portable version and the normal install one. I was already looking into .net framework 3.5 if that was causing it, but it's just something like this -.- Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 1, 2015 Moderators Share Posted July 1, 2015 10 isn't officially supported until after 10 is released. As far as can't install need to change name issues this is 99% of the time an issue with either your anti-malware aystem (usually caused by flagging Google's bundled install as a PUP) or compatibility settings (i.e. it was set to run the setup as window xp sp2 which isn't compatible with ccleaner) Edit: < 1% of the time the user has malware that has stopped certain installations and the user should seek immediate aid via rule 10 of the forum rules thread ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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