mech Posted January 31, 2015 Share Posted January 31, 2015 Hi all, been using CCleaner for a long time. The latest build V5.02 seems to be rather problematic. Windows versions: two machines. Win 7 Ultimate and Win 7 Home Issue: after downloading build V5.02 from Piriform's website, I double click the install file, accept UAC prompt, go through the usual option selections, click Install, then 1) the install window disappears, 2) the taskbar icon disappears, 3) the computer does not register CCleaner as having been installed, 4) I can click on the instllation file again to repeat the whole process with the same result. I have tried: 1) turning off realtime protection from microsoft security essential and AVG; 2) ran the CCleaner installation file as Admin Neither to no avail. Wondering if this is a CCleaner issue or if Windows 7 update did something funny. Thanks for your time and help! Link to comment Share on other sites More sharing options...
Moderators Andavari Posted January 31, 2015 Moderators Share Posted January 31, 2015 Try some of these steps (using the official install problems link in that topic first): http://forum.piriform.com/index.php?showtopic=5739 Link to comment Share on other sites More sharing options...
mech Posted January 31, 2015 Author Share Posted January 31, 2015 Wow this is weird; I've always saved it as CCleaner.exe and never had any problems. Just renamed the installation file to "CCleanerSetup.exe" and installed without problem. Thanks so much, problem solved! Link to comment Share on other sites More sharing options...
Moderators Andavari Posted January 31, 2015 Moderators Share Posted January 31, 2015 Glad you got it working mech, and welcome to the Piriform forums! Link to comment Share on other sites More sharing options...
Moderators mta Posted January 31, 2015 Moderators Share Posted January 31, 2015 1) turning off realtime protection from microsoft security essential and AVG; any reason you have 2 AV's (obviously wasn't a factor in installing CC), just curious. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 31, 2015 Moderators Share Posted January 31, 2015 Wow this is weird; I've always saved it as CCleaner.exe and never had any problems. Just renamed the installation file to "CCleanerSetup.exe" and installed without problem. Thanks so much, problem solved! When you rename it ccleaner.exe it attempts to close itself. One of the steps in installation is close all tasks named ccleaner.exe ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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