jumpingjaek Posted December 18, 2014 Share Posted December 18, 2014 Hi all, New to the forum and needing some advice. I'm trying to recover some photos from my Samsung K Zoom phone. I'm not sure if Recuva is the right program to use but please hear me out. So basically I tried scanning the phone by selecting 'on media card' but that didn't work. Then I tried to select the phone manually but it does not appear in the drop down list, only my laptop hdd appears. The phone is connected and accessible by my laptop normally. Please let me know if this is normal or if there is anything else I can do. Thanks a lot for your time guys. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 18, 2014 Moderators Share Posted December 18, 2014 Is it seen if you plug your phone into a usb and then connect the usb to the computer? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 18, 2014 Moderators Share Posted December 18, 2014 Any android 4.x and higher cannot be mounted as a drive from what I've seen and read, I believe google removed this themselves and only allow devices to connect as either a media-transfer-device (MTD) or a Photo-transfer-device (PTD) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
jumpingjaek Posted December 20, 2014 Author Share Posted December 20, 2014 Thanks for the replies. hazelnut : yes the phone is detected when plugged in and i can access it normally; it does not appear in Recuva though. nergal : sorry i'm not too tech savvy but does that mean that Recuva will only be able to recover from drives and not MTDs or PTDs which newer android devices are now categorized as? Thanks again for the help. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 20, 2014 Moderators Share Posted December 20, 2014 Yes, your read of my comment is correct. As far as I am aware, one needs specialized software to recover from Android and that none of the current free disc recovery softwares will do it. (If I'm wrong, someone should Private Message me here and let me know: ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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