antant Posted March 16, 2015 Share Posted March 16, 2015 Hi there, I downloaded CCleaner to clear my external hard drive before I sent it back to Amazon for a new fully operational one. So I checked one drive and it was definitely my external one... now after the wipe has been completed, I find my external drive wiped, but also my main hard drive for my laptop and I've lost everything! Was something bugged here? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 16, 2015 Moderators Share Posted March 16, 2015 This seems unlikely as the drive wiper cannot and will not do a complete wipe on a drive running an active windows. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
antant Posted March 16, 2015 Author Share Posted March 16, 2015 Unfortunately, it's happened - C drive was intact as you cannot wipe the drive in which your Windows is installed, however it wiped my other drive containing everything I had installed Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 17, 2015 Moderators Share Posted March 17, 2015 I've moved this to the Bug Reports forums. Link to comment Share on other sites More sharing options...
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