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Weird Defraggler install crash that never happened before: BEX64 Fault Module Name: dbghelp.dll_unloaded Win7


FantasyDivine

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Problem signature:
  Problem Event Name:	BEX64
  Application Name:	defraggler64.exe
  Application Version:	2.17.0.898
  Application Timestamp:	52f0e4c6
  Fault Module Name:	dbghelp.dll_unloaded
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	4ce7c5ac
  Exception Offset:	000007fef3091ef0
  Exception Code:	c0000005
  Exception Data:	0000000000000008
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033
  Additional Information 1:	fa05
  Additional Information 2:	fa0506ccb3eeb80243db292228cda537
  Additional Information 3:	4a86
  Additional Information 4:	4a86f7fab189fd3e8a98470664289bb1

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Sometimes I get to another error that tells me to abort, sometimes if I close out of it it continues till it ask me to reboot. Not sure if installation is complete because of this.

 

How do I fix this error? Or is this a Deflagger problem because it is doing Windows 8 now?

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Well I fixed it by either uninstalling the one I had installed, or installing this:

Windows Driver Kit Version 7.1.0 http://www.microsoft.com/en-us/download/confirmation.aspx?id=11800

Found info on: http://pcsupport.about.com/od/findbyerrormessage/a/dbghelp-dll-not-found-missing-error.htm

Which linked to: http://msdn.microsoft.com/en-us/windows/hardware/hh852365

 

Posting this to help anyone else that may have this error/problem. I was able to install now fine.

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  • 1 month later...

Ok I had it happen again...on newest update.

 

To fix this time I had to go to COMPUTER > PROPERTIES > ADVANCED SYSTEM SETTINGS > Advanced Tab > Data Execution Prevention (DEP)

 

Then select "Turn on DEP for all programs and services except those I select below"

 

Then select "Ok" I don't know if you had to add the program where it is downloaded from but I did before I got this to work.

 

Then I had to delete the folder the program was installed in.

 

For future referances or anyone else that has this lame issue.

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