erikaw78 Posted August 4, 2015 Share Posted August 4, 2015 I recently used ccleanr to remove an unwanted malware program (guplayer). Used analyze, then clean. Computer reset, then would not load properly. When it finally loaded, all the programs were gone, and the network connection wasn't working. What happened? Can it be fixed? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 4, 2015 Moderators Share Posted August 4, 2015 Ccleaner is absolutely not a malware remover. Please read rule 10 in the forum rules thread for reputable malware remover help sites. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
erikaw78 Posted August 4, 2015 Author Share Posted August 4, 2015 It wasn't to remove "malware" specifically. It was to uninstall an unwanted program. Was following instructions I found to delete something called guplayer. Said to use malwarebytes, then follow with ccleaner. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 4, 2015 Moderators Share Posted August 4, 2015 Sounds like malware to me, and seeing as the first two "how-to-remove" hits in my search engine are on sites with bad rep and the herdprotect sites says the guplayer is a application whose installer pushes adware, I repeat you are likely infected and running ccleaner may have been what was wanted by the infector. Go to one of the trusted sites and get a clean bill of health before we try and figure out anything ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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