Pytoo Posted April 27, 2015 Share Posted April 27, 2015 Hello, i can not open the newest ccleaner on my pc. its windows 8.1 . Even portable version does not start on double click. I have tried to open it as admin too Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 27, 2015 Moderators Share Posted April 27, 2015 What is your security software? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Pytoo Posted April 27, 2015 Author Share Posted April 27, 2015 Eset nod 32, also i have just downloaded anti malware from malwarebytes. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 27, 2015 Moderators Share Posted April 27, 2015 Have you tried the slim version from here? https://www.piriform.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Pytoo Posted April 27, 2015 Author Share Posted April 27, 2015 it isnt working too. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 27, 2015 Moderators Share Posted April 27, 2015 Eset has a record of blocking ccleaner (perhaps due to the dangers it presents when the registry is cleaned. Try to whitelist ccleaner in eset ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 27, 2015 Moderators Share Posted April 27, 2015 You say you cannot open ccleaner. But are you able to install it ? In other words do you mean you can install ccleaner but after you install it it won't open? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted April 27, 2015 Share Posted April 27, 2015 perhaps help this similar thread? http://forum.piriform.com/index.php?showtopic=43384 Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Pytoo Posted April 27, 2015 Author Share Posted April 27, 2015 yes i am able to install it. I dont see something like debugger system process but i found keys in registry that looked like something which blocks ccleaner regedit etc. I deleted it and disabled nod but ccleaner stiil does not open on double click I used to be a proggrammer so that case with debuger system process is not closed but i just cant find that process, maybe its name is translated to my language but still cant find it Link to comment Share on other sites More sharing options...
Pytoo Posted April 27, 2015 Author Share Posted April 27, 2015 changing file name helped Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 27, 2015 Moderators Share Posted April 27, 2015 ...are you going to give us a bit more info Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Pytoo Posted April 27, 2015 Author Share Posted April 27, 2015 yes sorry I changed the name of exe file from ccleaner by adding a random latter. After that the program has opened. I used it to clean the registry where I found huge mess. Now ccleaner opens even with the old (default) exe name. Summing up. I have had a mess in my registry which blocked ccleaner to open properly.; Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 27, 2015 Moderators Share Posted April 27, 2015 Glad it is all sorted for you now Pytoo Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
burnskull Posted April 28, 2015 Share Posted April 28, 2015 created account just to post the same issue but there we go, changing the name fixed it for me as well BUT even after fixing registry errors i cannot use the original name... Link to comment Share on other sites More sharing options...
dvdbane Posted April 28, 2015 Share Posted April 28, 2015 maybe Piriform can add new rule to registry cleaner to handle something like this Link to comment Share on other sites More sharing options...
Delta21 Posted May 29, 2015 Share Posted May 29, 2015 created account just to post the same issue but there we go, changing the name fixed it for me as well BUT even after fixing registry errors i cannot use the original name... I confirm this. I had the exact same problem and I cannot revert to the default name of the .exe files. How should we fix this? Link to comment Share on other sites More sharing options...
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