DMo Posted January 28, 2015 Share Posted January 28, 2015 (The title should read: CCleaner Hangs in Secure File Deletion, but cannot be edited.) First, here is my computer setup: HP Z-Book laptop computer (late 2013/2014 model) 17-inch screen Windows 7, 64-bit, SP1 Intel Core i7-4800MQ CPU @ 2.7GHz 32.0 GB RAM Intel HD Graphics 4600 500 GB Hard-Drive (nominal) 345 GB free space of 461 GB RE: CCleaner Free Version v5.01.5075 (64-bit) Here is the problem: When using Secure file deletion Simple Overwrite (1 pass), CCleaner hangs-up, i.e. stops proceeding, when it finds the following file: C:\User\User Name\AppData\Local\HP Support Framework\HPSF_Config1.dll (NOTE: The words "User Name" above have been substituted for my real name.) I have waited over 10 minutes while allowing CCleaner to clean that file. CCleaner never gets past that file. Cancelling the CCleaner process simply hangs-up the whole computer which no longer will respond to anything, keyboard or cursor. So, the only way to get the computer up and running again is a "hard shut-down", i.e. pressing the on/off button for 5 seconds and completely shutting-down the computer. When I restart the computer after waiting at least 1 minute, it goes into command prompt and suggests either restarting normally or restarting in safe-mode. I get three different results: 1) If I restart the computer normally and redo the CCleaner process with Secure file deletion, the problem reappears. 2) If, after restarting normally, I uncheck Secure file deletion, CCleaner then zips right through and completes the cleaning without any problem. 3) If I restart the computer in Safe-Mode, CCleaner zips right through and completes the cleaning WITHOUT first having to uncheck Secure file deletion. After further Internet searches, I have learned that HPSF_Config1.dll files are critical to the proper operation of Windows. So, I am not sure that CCleaner should be attempting to "clean" that file, period. Note: The above-mentioned hang-up does not always appear. The last time I noticed it was following a visit to eBay, only; i.e. no other websites were visited after the previous use of CCleaner Secure file deletion. The hang-up may also appear after visiting Craigslist; I'm not sure. Can you explain what is going on and how to overcome the issue? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 28, 2015 Moderators Share Posted January 28, 2015 Title fixed. Unable to read thread (too tired, not your fault) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
DMo Posted January 28, 2015 Author Share Posted January 28, 2015 Update: Since my original post shown above, CCleaner has been updated to v5.02.5101 (64-bit) After the update, CCleaner bogged-down while attempting to clean the following file: C:\Users\User Name\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P0CLZK6R\ccsetup502.exe I waited 8 minutes on that single file. It required a hard-reboot. Second attempt resulted in the same problem. After hard-rebooting into Safe-Mode, CCleaner zipped through it's task without problem (in Safe-Mode). Then, after rebooting normally, CCleaner worked fine, but required two passes to clean everything. (This happens occasionally and seems normal, especially after a CCleaner update.) Earlier, I forgot to mention that I am running Bitdefender Total Security antivirus software. I wonder if there could be a conflict between CCleaner and Bitdefender, although there were no such symptoms before upgrading to CCleaner 5. (CCleaner 4 did not have this bogging-down problem.) Link to comment Share on other sites More sharing options...
DMo Posted January 29, 2015 Author Share Posted January 29, 2015 CCleaner still bogs-down/hangs-up/hangs on this file, whenever it is there: C:\User\User Name\AppData\Local\HP Support Framework\HPSF_Config1.dll Last time I waited 12 minutes for it to pass; but I finally hard-shut-down the computer. After rebooting into Safe-Mode, CCleaner again zipped right through, completely cleaning everything. Is that file really important to clean? Or will adding it to the Exceptions list hurt? Why is CCleaner bogging-down on it, anyway? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 29, 2015 Moderators Share Posted January 29, 2015 Check the details here and size that you have. http://www.herdprotect.com/hpsf_config1.dll-00431fc44039a313331f1c6353c4ce55b9657117.aspx Perhaps just exclude it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
DMo Posted February 10, 2015 Author Share Posted February 10, 2015 Further Note: I misspelled the file address previously. The correct spelling is: C:\Users\User Name\AppData\Local\Temp\HP Support Framework\HPSF_Config1.dll I have found some information on this online. Reports say that the above-named file is certified by VeriSign. Why it causes CCleaner to stall is still a mystery; this continues to happen. As stated above, the only remedy (once CCleaner stalls) is to do a "hard shut-down" and reboot into Safe-Mode to use CCleaner. I can't imagine that this is very good for the computer, especially done repeatedly. It seems that CCleaner should clean the file in Secure File Deletion without any problems. I shouldn't have to enter the file name as an exclusion, to prevent CCleaner from stalling. I should mention again that this is a new problem with CCleaner 5; it never happened in CCleaner 4. (The above suggested link to herdprotect.com provided no useful information.) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 10, 2015 Moderators Share Posted February 10, 2015 Just exclude it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
tootired Posted March 14, 2015 Share Posted March 14, 2015 I've had various problems in the past, but have kept with CCleaner. I think I've isolated them now. If Secure File Deletion is checked, CCleaner appears to get in a ****** contest with various system operations and apps that use the C:\users\xyz\local\temp, yada, yada, yada. Other folder trees too, depending. Sporadic. it puts windows (7, 8.1) in lobotomized mode and a manual power down is the only recourse. You guys might want to do some analysis on this. It's a definite gotcha. I'm guessing it's an OS bug. Windows in general doesn't seem to be very forgiving of certain classes of file system errors. It seems to get into deadlock situations far too often for a 'mature' OS. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 14, 2015 Moderators Share Posted March 14, 2015 I've never had the issue described above, sounds more like it's your particular machine setup. That said please start your own thread if you'd like community help with your particular, seperate (has nothing to do with the original) issue. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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