dblake2 Posted October 18, 2014 Share Posted October 18, 2014 been using cc free for a couple years with no problems & just started getting 'cc has encountered a problem & needs to close' msg on telling it to cleanup after analyzing.v4.18.4844/ this is on my #2 computer, on my main one it runs ok. the error msg is not to informative. any ideas on how to troubleshoot? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 19, 2014 Moderators Share Posted October 19, 2014 Please make a debug log per http://forum.piriform.com/index.php?showtopic=37347 which includes this crash And then attach the log, created by this process, to this thread. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
dblake2 Posted October 19, 2014 Author Share Posted October 19, 2014 i found out about debug, ran /debug5 & it ran ok. i ran it normally & it still ran ok?! at least i now know about debug. Link to comment Share on other sites More sharing options...
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